Privacy policy

Privacy Policy | Surreal Persian

Surreal Persian ("we," "us," or "our") operates this store and website. We provide a curated shopping experience featuring surrealist, Persian-inspired wearable art (the "Services"). Our store is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from Surreal Persian.

1. Personal Information We Collect

To provide you with high-quality artwear and a seamless shopping experience, we collect information that identifies or can be reasonably linked to you.

  • Contact Details: Name, billing address, shipping address, phone number, and email address.

  • Financial Information: Credit card, debit card, and payment confirmation details (processed securely via Shopify).

  • Account Information: Username, password, security questions, and account preferences.

  • Transaction Information: Items viewed, cart activity, wishlists, purchases, returns, or cancellations.

  • Communications: Information included in your messages when you contact our customer support team.

  • Device & Usage Information: IP address, browser type, unique device identifiers, and how you interact with our website (via cookies and similar technologies).

2. How We Use Your Personal Information

We use your data to honor our commitment to you as a customer and to improve our brand:

  • Service Delivery: To process payments, fulfill your made-to-order purchases, arrange shipping, and manage returns/exchanges.

  • Marketing & Advertising: To send promotional communications and show you relevant online advertisements based on your interests in Persian art and fashion.

  • Security & Fraud Prevention: To authenticate your account and ensure a secure, safe shopping environment.

  • Customer Support: To be responsive to your inquiries and maintain our business relationship.

  • Legal Compliance: To comply with applicable laws and respond to valid legal processes.

3. How We Disclose Personal Information

We do not sell your personal data. However, we share information with trusted partners to run our business:

  • Shopify: Our platform provider processes your data to enable the store's functionality.

  • Service Providers: Third parties who assist with IT management, payment processing, data analytics, and global shipping fulfillment.

  • Marketing Partners: To show you targeted advertisements on social media or other platforms. You can opt-out of targeted advertising [here].

  • Business Transfers: In the event of a merger or business sale.

4. Your Rights and Choices

Depending on your location (including Australia, the UK, or the EEA), you may have the following rights:

  • Access & Portability: Request a copy of the personal information we hold about you.

  • Correction & Deletion: Request that we update or delete your information.

  • Opt-Out of Marketing: You can unsubscribe from our emails at any time using the "Unsubscribe" link at the bottom of our messages.

  • Global Privacy Control: We respond to GPC signals where required by law. Learn more at globalprivacycontrol.org.

5. International Transfers & Security

As a global brand, your information may be transferred and stored outside of your home country (including in the US, Canada, and Europe). We use recognized transfer mechanisms, such as Standard Contractual Clauses, to protect your data.

While we strive to use commercially acceptable means to protect your personal information, please remember that no method of transmission over the internet is 100% secure.

6. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to exercise your rights, please contact us:

Email: info@rridentity.com

Address: 370 Church Rd, Templestowe, VIC, 3106, Australia