FAQ
This FAQ is professionally structured for SEO by using high-value keywords (Surrealist, Persian-inspired, Made-to-Order, Sustainable Fashion) and clear, collapsible headers. It also merges your previous "RR Identity" info into the new Surreal Persian brand identity.
Frequently Asked Questions (FAQ)
🌙 General Questions
What is Surreal Persian?
Surreal Persian is a premium fashion label that bridges the gap between ancient heritage and modern surrealism. We transform Persian-influenced motifs into "wearable art," creating unique apparel, footwear, and accessories for creative thinkers and bold self-expressers.
Where is Surreal Persian located?
We are proudly based in Victoria, Australia. As an online-focused atelier, we ship our artwear to customers across the country and are currently expanding to offer international shipping to our global community.
What does the brand stand for?
We stand for identity, intentionality, and art. Surreal Persian isn't just about clothing; it's about confidence and creativity. We focus on high-quality, art-driven designs that allow you to express your own story while supporting sustainable fashion practices.
🎨 Products & Ordering
What types of products do you offer?
We offer a curated selection of premium clothing (unisex, adults, and kids), footwear, bags, and lifestyle accessories. We also feature a "Custom Drop" service for exclusive event merchandise and personalized designs for milestone celebrations.
Are your products made-to-order?
Yes. To honor our commitment to sustainability and zero-waste, many of our items are produced only when you call for them. This intentional "slow fashion" approach ensures high-quality results with minimal environmental impact.
How do I know what size to order?
Our garments generally follow standard Australian sizing. Each product page includes a detailed size guide. For a relaxed or "streetwear" look, we recommend choosing one size up.
How do I care for my artwear?
To preserve the intricate digital prints and fabric quality:
-
Wash in cold water on a gentle cycle.
-
Turn the garment inside out to protect the artwork.
-
Hang to dry in the shade (avoid high heat/tumble drying).
-
Do not iron directly on the printed motifs.
📦 Shipping & Delivery
How long does fulfillment and shipping take?
-
Fulfillment: As a made-to-order brand, please allow 2–5 business days for us to craft your item.
-
Shipping: Standard shipping within Australia typically takes 5–10 business days. Express options are available at checkout.
Do you ship internationally?
We currently focus on our Australian customers, but international shipping is coming soon! [Sign up for our newsletter] to be the first to know when we begin global manifestations.
How can I track my journey?
Once your order is fulfilled and handed to the carrier, you will receive a tracking number via email. You can also use the "Track My Order" link in our main menu.
🔄 Returns & Exchanges
What is your return policy?
We offer a 14-day return window for unworn, unwashed items in their original condition with tags attached. Because of their unique nature, custom/personalized items and sale items are final sale unless they arrive defective.
How do I initiate a return?
Contact our support team at info@rridentity.com with your order number. We will provide you with instructions and a return authorization. Items sent back without prior approval will not be accepted.
💳 Payment & Security
What payment methods are accepted?
We accept all major credit cards, PayPal, Afterpay, and Shop Pay for a secure and flexible checkout experience.
Is my information secure?
Absolutely. We use industry-standard SSL encryption and secure payment processing via Shopify. We never store your credit card details.
🤝 Custom Orders & Events
Do you offer matching family outfits?
Yes! Surreal Persian features coordinated looks for parents and kids, perfect for family photoshoots, cultural outings, and stylish everyday matching.
Can I order custom merchandise for an event?
Definitely. We create custom apparel for teams, events, and special occasions. Minimum order quantities vary by product. Please contact us for a personalized quote.
Contact the Atelier
Have a question about a manifestation, a custom request, or your order’s journey?