General Questions
What is Surreal Persian?
Surreal Persian is a premium fashion brand that blends minimalist design with bold, art-driven visuals. We create unique apparel, footwear, bags, and custom event merchandise that express who you are.
Where are you located?
We're based in Australia and ship to customers across the country, with plans for international expansion.
Products & Ordering
What types of products do you offer?
We offer a curated selection of premium clothing, footwear, bags, and accessories. We also create custom merchandise for events and special occasions.
Are your products made to order?
Many of our items are produced on-demand through our print-on-demand partners, ensuring fresh, high-quality products with minimal waste.
How do I know what size to order?
Each product page includes detailed size charts and measurements. If you're between sizes or have questions, please contact us for personalized sizing advice.
Shipping & Delivery
How long does shipping take?
Standard shipping within Australia typically takes 5-10 business days. Express shipping options are available at checkout for faster delivery.
Do you ship internationally?
We currently ship within Australia. International shipping is coming soon—sign up for our newsletter to be notified when it becomes available.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery progress.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items in original condition with tags attached. Custom and personalized items cannot be returned unless defective.
How do I initiate a return?
Contact our customer service team with your order number and reason for return. We'll provide you with return instructions and a return authorization.
Do you offer exchanges?
Yes! If you need a different size or color, contact us and we'll help arrange an exchange, subject to availability.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, debit cards, and Shop Pay for a fast, secure checkout experience.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and secure payment processing through Shopify to protect your information.
Custom Orders & Events
Do you offer custom merchandise for events?
Yes! We create custom apparel and merchandise for events, teams, and special occasions. Contact us to discuss your project and get a quote.
What's the minimum order for custom items?
Minimum order quantities vary depending on the product and customization. Get in touch with us to discuss your specific needs.
Contact & Support
How can I contact customer service?
You can reach us through our contact form, email, or social media channels. We typically respond within 24-48 hours during business days.
Can I visit a physical store?
We're currently an online-only store, allowing us to offer premium products at competitive prices. Follow us on social media for pop-up shop announcements.
Ordering & Products
What types of products do you offer?
Surreal Persian specializes in premium art-inspired apparel and accessories, including custom event merchandise, footwear, bags, and sportswear. Each piece combines modern minimalist design with bold artistic elements.
Can I customize products for special events?
Yes! Check out our Custom Drop collection for personalized designs perfect for milestone celebrations, exclusive events, and unique occasions.
Are your products true to size?
Our products generally fit true to size. We recommend checking the size guide on each product page for specific measurements.
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping across Australia. Shipping costs and delivery times are calculated at checkout based on your location.
How long does delivery take?
Standard shipping typically takes 5-7 business days. Express shipping arrives within 2-3 business days. Custom orders may require additional processing time.
Do you ship internationally?
We currently focus on Australian customers but are exploring international shipping options. Contact us for specific international inquiries.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed items with original tags attached. Custom and personalized items are final sale.
How do I initiate a return?
Contact our customer service team with your order number to start the return process. We'll provide you with return instructions and a prepaid shipping label where applicable.
Can I exchange items for a different size?
Yes! We're happy to exchange items for a different size within 14 days, subject to availability. Contact us to arrange an exchange.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay for a secure and convenient checkout experience.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information and never store your credit card details.
Contact & Support
How can I contact customer service?
You can reach us through our contact form, email, or social media channels. We typically respond within 48 hours during business days.
1. What is Surreal Persian and what does the brand stand for?
RR Identity is a modern fashion label offering stylish, comfortable and high-quality clothing for kids and adults. Our brand focuses on confidence, creativity and everyday comfort with a clean, minimal aesthetic. We design pieces that make you feel good, look good and express your own identity.
2. Are Surreal Persian products made from high-quality materials?
Yes. Surreal Persian uses premium fabrics selected for durability, breathability and comfort. Our materials are carefully chosen to support active kids and fashion-forward adults who want clothing that lasts and feels good all day.
3. Is Surreal Persian clothing safe for sensitive skin?
Absolutely. Our kids’ collection is crafted using soft, non-irritating fabrics with no harsh dyes or chemicals. Parents can trust RR Identity for safe, gentle and comfortable everyday wear.
4. Do Surreal Persian sizes run true to size?
Surreal Persian follows standard Australian sizing. Most customers find our products true to size. For an oversized or relaxed look, consider choosing one size up. Size guides are available on every product page.
5. How do I care for Surreal Persian clothing to make it last longer?
To maintain colour and quality:
6. Can I shop Surreal Persian online?
Yes— Surreal Persian products are available to shop directly through our website and official social channels. We offer secure checkout, trusted payment options and fast delivery Australia-wide.
7. Does Surreal Persian offer fast shipping?
We provide quick and reliable shipping across Australia. Orders are processed within 24–48 hours and delivered using trusted courier partners. Tracking information is provided for all orders.
8. What is your return and exchange policy?
Surreal Persian offers a simple 14-day exchange policy. If your item doesn’t fit or you change your mind, you can request an exchange or store credit as long as the product is unused and in original condition.
9. Are Surreal Persian items limited edition?
Many of our designs are limited release. If you see something you love, we recommend purchasing before it sells out. Popular items may restock based on demand.
10. Can I get styling ideas for Surreal Persian outfits?
Yes! Follow Surreal Persian on Instagram, TikTok and Facebook for daily styling tips, outfit-of-the-day videos, colour palette inspirations and new drop previews.
11. Is Surreal Persian suitable for gifting?
Definitely. Our premium packaging makes Surreal Persian the perfect choice for birthdays, special occasions and stylish everyday gifts. Gift cards are also available for shoppers who prefer flexibility.
12. How does Surreal Persian ensure product quality?
Each piece is designed with precise craftsmanship, clean stitching and quality finishing. Before shipping, all items go through a careful quality check to ensure customers receive the best.
13. Do you offer matching family outfits?
Yes! Surreal Persian features stylish matching looks for parents and kids. These sets are perfect for photoshoots, family outings and coordinated everyday fashion.
14. What payment methods do you accept?
Surreal Persian supports major payment options including credit cards, PayPal, Afterpay and other secure checkout methods for a smooth shopping experience.
15. How do I stay updated with new Surreal Persian collections?
Join our mailing list, follow our social media pages and check our website regularly. Subscribers often get early access to new drops and exclusive offers.
Do you have a physical store?
We're currently an online-only retailer, allowing us to offer premium quality at competitive prices.
1. What makes Surreal Persian products different?
Surreal Persian focuses on premium quality, modern design and comfortable fits. Every item is created with high-grade fabrics, clean finishing and unique colours that stand out.
2. Are Surreal Persian products true to size?
Yes—our products follow standard Australian sizing. If you prefer a relaxed fit, we recommend sizing up. Each product page includes a detailed size guide.
3. Do you offer kids and adults collections?
Absolutely! Surreal Persian designs stylish collections for kids and adults. Matching outfits are also available so families can coordinate with ease.
4. How do I care for Surreal Persian clothing?
We recommend cold wash, gentle cycle and hanging to dry. Avoid bleach and high heat to keep your colours vibrant and long-lasting.
5. Where can I buy Surreal Persian products?
You can shop directly from our official website or through our social channels. All products are ready to ship Australia-wide.
6. Do you offer fast shipping?
Yes—Surreal Persian provides fast and safe shipping. Orders are processed within 24–48 hours and delivered through trusted Australian couriers.
7. What if the product doesn’t fit?
No worries! We offer easy exchanges within 14 days. Items must be unworn and in original condition.
8. Are Surreal Persian materials safe for kids?
Yes. All fabrics used in our kids collection are soft, breathable and skin-friendly. No harsh chemicals, no irritation—just comfort.
9. Do you restock items that sell out?
Some items return based on demand, but many designs are limited edition. If you love something, grab it before it's gone.
10. Can I follow Surreal Persian on social media?
Of course! Follow us for style ideas, new drops, behind-the-scenes content and exclusive offers.
